• UK STANDARD (2-4 working days): £3.95 (free when you spend over £40)
• UK TRACKED EXPRESS (24-48 hours): £5.95 (order must be placed by 13:00 GMT and is only valid Monday-Friday, this excludes Bank Holidays). 

If you choose standard delivery, orders will be dispatched within 1-3 working days (please note during extremely busy periods this could exceed this time frame). The delivery time frame starts from the day your order is dispatched. 

Please note: Express Delivery is not available for Personalised Phone Cases, Dog Beds and Syd & Co. If you are ordering other items, these will be dispatched immediately and the Personalised item will follow.

• EUROPEAN DELIVERY (3-5 working days): £6.95
• INTERNATIONAL DELIVERY (5-15 working days): £6.95
• USA TRACKED DELIVERY (4-8 working days): $5.95 (free when you spend over $50)

Please note: we cannot be held responsible for any additional fees incurred at customs for international deliveries. 

If you're based in the UAE and have a shipping forwarder in the UK, it is recommended to use your shipping forwarder for speedier delivery. All our orders are dispatched with Royal Mail service.

UK STANDARD: 2-4 working days from dispatch

UK EXPRESS: 1-2 working days from dispatch

EUROPEAN DELIVERY: 5-10 working days from dispatch

INTERNATIONAL DELIVERY: 5-15 working days from dispatch

If you choose standard delivery, orders will be dispatched within 2-3 working days (please note during extremely busy periods this could exceed this time frame). The delivery time frame starts from the day your order is dispatched.

Please note, our warehouse is only open Monday - Friday and Royal Mail only collect from us on these days. So if you order on a Friday after 14:00 with Express Delivery this will not be dispatched until the following Monday. 

Please note - Royal Mail will collect from us at 11:00AM on 24th December 2024 and will then not collect again until Friday 27th December 2024.

If your order will fit through a letterbox / postbox then Royal Mail will deliver this to your delivery address. If this is not possible they will leave a card to inform you of how to obtain your order.

Yes, you will receive a tracking number when your order is dispatched. 

Standard Delivery is not a live trackable service therefore this will only update once delivery has been made or attempted. For full trackable delivery please order with Express Delivery.

On the rare occasion that the tracking number is missing, please drop us an email on hello@cocopuplondon.com and we'll be able to send it to you.

If you are in the UK and have not received your order within 6 working days since dispatch, or outside the UK and have not received your order within 20 working days since dispatch, then please drop us an email on hello@cocopuplondon.com. 

On the rare occasion that items are not delivered and have been lost in transit we will send out a replacement. 

Please note - we cannot be held responsible if the delivery address entered at checkout is incorrect or incomplete. It is the responsibility of the customer to give a complete and accurate delivery address to ensure safe delivery of the parcel is made.

To cancel an order, please email us on hello@cocopuplondon.com within 30 minutes of your order being placed.

Unfortunately after 30 minutes we will not be able to cancel an order due to our speedy processing times.

We're so sorry to hear that you are not happy with your Cocopup products. We want you to be 100% satisfied - if you would like to return an item you can do so within 30 days of the delivery date. 

Christmas Returns Policy - 

Items purchased between 15th October and 24th December can be returned up until 31st January 2025 for a refund or exchange. 

To return your order please send it to the following address and make sure you include a slip with your order number inside. 

Cocopup Returns
Unit 12 Nimrod,
De Havilland Way
Witney
OX29 0YG

**Only products returned in a new and unused condition and in their original packaging will be refunded. 

Please note, all items listed below are NON-RETURNABLE. Please do not send any of these items back for an exchange or refund. 

• Personalised Phone Cases
• Syd & Co
• Straw Covers
• Car Coasters
• ID Tags
• Tree Decorations

Refunds will be processed within 5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account.  

You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence. If this occurs please pop us an email on hello@cocopuplondon.com in the first instance. 

Original postage costs will not be refunded unless an item is damaged or faulty. 

If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.

Of course! We send replacements out free of charge once we have received back your incorrect item. Please send your order back to the address below including a note with your name, order number and your exchange request. 

Cocopup Exchanges
Unit 12, Nimrod
De Havilland Way
Witney
OX29 0YG

Please keep an eye on your emails as we will email you if there are any issues with your exchange. 

Please note, all items listed below are NON-RETURNABLE. Please do not send any of these items back for an exchange or refund. 

• Personalised Phone Cases
• Syd & Co
• Straw Covers
• Car Coasters
• ID Tags
• Tree Decorations

Personalised items are non-returnable, even if you make a mistake, so please double triple check everything is perfect before placing an order! 

This is the same for all our custom-made items:

• Personalised Phone Cases
• Syd & Co
• ID Tags
• Car Coasters
• Straw Toppers
• Tree Decorations

We have a 30 day returns policy, so please be sure to send anything back to us within this time frame so that we can process your refund or exchange.