FREE UK SHIPPING ON ALL ORDERS OVER £40 | £1 from every order donated to Dogs Trust

Delivery & Returns


  • UK STANDARD (2-4 working days): £2.95
    (free when you spend over £40)
  • UK TRACKED EXPRESS (24-48 hours): £4.95 (order must be placed by 3pm and is only valid Monday-Friday). 
  • EUROPEAN DELIVERY (3-5 working days): £6.95
  • INTERNATIONAL DELIVERY (5-10 working days): £6.95
  • USA/CANDA DELIVERY (5-10 working days): £6.95

Please note: we cannot be held responsible for any additional fees incurred at customs for international deliveries. 

What happens if I am not home when they deliver?

You should receive a card through your door if no-one is at home to collect your parcel. It will then be sent to your local Post Office. 

Will I have to pay additional fees at Customs? 

For international orders custom charges occur sometimes occur when an item arrives in its destination country. This is dependent upon the customs threshold for each country. Please check with your local authority for more information on this. 

Can I get a tracking number? 

If you have opted for Tracked Delivery then you will be sent a tracking number once your order has been dispatched.

We do not currently track our standard deliveries. This is because as a small company, the cost would be a lot higher and we would not be able to keep our postage prices as reasonable as they are for our customers. 

What should I do if my order has not arrived? 

If you are in the UK and have not received your order within 6 working days of the date on which you ordered, or outside the UK and have not received your order within 20 days of the date on which you ordered then please drop us an email on hello@cocopuplondon.com. 

We cannot be held responsible if the address you have given is incorrect. It is the responsibility of the customer to give a complete and accurate address to ensure correct delivery of the parcel is made.

How can I return my item? 

We're so sorry to hear that you are not happy with your Cocopup products. We want you to be 100% satisfied - if you would like to return an item you can do so within 30 days of the delivery date. 

**Christmas returns policy extended** If you place an order between 10th November and December 24th then you can return these items up until January 31st 2021**

To return your order please send it to the following address and make sure you include a slip with your order number inside. 

Cocopup Returns
Unit 8, Nimrod,
De Havilland Way
Witney
OX29 0YG

**Only products returned in perfect condition and in their original packaging will be refunded. Refunds will be processed within 5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account.  

You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence. 

Original postage costs will not be refunded unless an item is damaged/faulty. If you spent over £40 and qualified for free UK delivery, we will deduct £2.95 when the whole order is returned. This is to cover our initial delivery fee and the processing of the return. 

If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.